Yourgadgetguy allows return of products within 3 days from delivery in all the following cases:
- Product is used or altered
- Physical damage to the box or to the product
- If sealed package of branded products is open
- The packet was empty / some item or accessory was missing
- The product was defective,
- Significantly different from the description given by the merchant
Yourgadgetguy will also allow returns for up to 7 days from delivery in the following cases:
- The product was defective prior to delivery,
- Significantly different from the description given by the merchant (Colour etc)
- For products ranges including from Phones, Computers that needs to be tested before its working condition can be ascertained
After the period of 7 days, the following conditions must be satisfied:
- Product must be in its original condition
- Only unused, unaltered, unsoiled products will be accepted
- Brand packaging should be intact
- Replacements will be made if product is available on website
To return a product, you can raise a return request at our helpline number or email at order@yourgadgetguy.com.ng by providing the following details:
- Order ID
- Images clearly demonstrating the damage / missing product or parts in the packet
Upon receiving your request, Customer Support will confirm the return request and will inform you about the pickup process. Please ensure that product is in unused and original condition. Include all labels, original packing and invoice along with the product.